Bison App Login — Quick Guide & Troubleshooting

Overview

The Bison App provides an intuitive interface for managing your account and using core features. Whether you are a first-time user or returning, this guide walks through standard login steps, common failures and how to fix them, plus best practices to keep your account secure.

How to log in (step-by-step)

1. Open the Bison App on your device or visit the official sign-in page.
2. Tap "Sign In" or locate the login form in the header.
3. Enter your registered email address or phone number in the Email / Phone field.
4. Type your password carefully. Passwords are case-sensitive — check Caps Lock.
5. If available, choose whether to enable the Keep me signed in option (use with caution on shared devices).
6. Tap "Log In". If you use two-factor authentication (2FA), you’ll be prompted for the code next.

Tip: If you use a password manager, allow it to autofill the login fields for speed and accuracy.

Two-factor authentication (2FA)

For added protection, enable 2FA in your account settings. The Bison App supports authenticator apps (TOTP) and sometimes SMS verification. Authenticator apps (Google Authenticator, Authy) are recommended because they are safer than SMS.

• Set up 2FA under Settings > Security.
• Save backup/backup codes in a secure place when prompted.
• If you change devices, transfer or reconfigure your authenticator before removing the old device.

Troubleshooting login issues

Common login problems and quick fixes:

• Forgotten password: Use the Forgot Password link to request a reset email. Follow the link immediately — reset tokens often expire.
• Not receiving verification/2FA codes: Check spam folders, ensure your phone has signal for SMS, and verify your authenticator app’s time sync setting.
• Account locked: Too many failed attempts may temporarily lock access. Wait the cooldown period or contact support for manual review.
• App errors or crashes: Restart the app, clear cache (if available), and update to the latest version.

Account recovery

If password reset and 2FA recovery options fail, contact Bison App support. Be prepared to provide proof of identity and relevant account details (registered email, approximate sign-up date, recent activity). Avoid sending full password text in support messages.

Security best practices

• Use a strong, unique password for your Bison account.
• Enable 2FA and securely store backup codes (offline).
• Keep the app and device OS up to date to receive security patches.
• Avoid logging in on public or shared computers. If you must, sign out and clear browsing data afterwards.

Quick FAQ

Q: How long does a password reset link remain valid?
A: Typically links expire within minutes to a few hours—check the reset email for exact timing.

Q: Can I use biometric login?
A: Many devices support fingerprint or face unlock — enable it in app settings for quicker access.